Required skills

communication and interpersonal skills including active listening and questioning to obtain information to request advice receive feedback and build relationships with others

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

meeting personal presentation standards according to organisational requirements

identifying and dealing with conflict situations complaints and misunderstandings within scope of responsibility

problemsolving techniques to identify strategies to prevent misunderstandings and conflict

Required knowledge

organisational policies and work procedures roles and responsibilities

Sporting Organisation requirements specific to chosen role

characteristics uses and conventions of different types of communication mediums

teamwork principles

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

develop effective relationships with others in the sport environment

provide support to others to ensure goals are met

seek feedback from others and taking appropriate action

select the right communication mechanisms when interacting with others

apply appropriate conflict resolution techniques

Context of and specific resources for assessment

Assessment must ensure application of legal and ethical coaching practices as they relate to the individuals current or intended sport

Assessment must also ensure access to

access to actual or simulated sport environment with a range of other people in a variety of roles

access to Sporting Organisation sport specific rules regulations and requirements for role in individuals chosen sport

access to ASC codes of behaviour

Method of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to communicate effectively with others The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the individual

analysis of responses to case studies and scenarios

roleplays about communication situations and dealing with complaints and misunderstandings

demonstration of different communication techniques

observation of demonstrated techniques in resolving conflict

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SISSSCO Coach beginner or novice participants to develop fundamental motor skills

SISSSOF Officiate games or competitions

SISSSOF Judge competitive situations

sportspecific technical units

Sources of informationmay include:

Responsibilities and duties may include:

Othersmay include:

Personal presentationmay include:

Feedbackmay include:

Communicationmay include:

Non-verbal communicationmay include:

Cultural and social differencesmay include:

Medium of communicationmay include:

Issues and problemsmay include: